Privacy Policy

Last updated: January 15, 2026

1. Information We Collect

RepSpert CRM collects information you provide directly to us, such as when you create an account, use our services, or contact us for support.

Account Information

• Name and contact information
• Business information and company details
• Account credentials and authentication data
• Payment and billing information

Usage Information

• Reviews and platform data you connect
• Service usage and feature interactions
• Communication preferences and settings
• Support requests and correspondence

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices and support messages
• Respond to your comments and questions
• Monitor and analyze trends and usage
• Detect and prevent fraudulent activities

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• To comply with legal obligations
• To protect our rights and prevent fraud
• With service providers who assist our operations
• In connection with a business transfer or merger

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5. Third-Party Integrations

Google Business Profile Integration

When you connect your Google Business Profile to RepSpert CRM, we access and process the following data:

• Business Information: Your business name, location, and basic profile details
• Reviews Data: Customer reviews, ratings, and review metadata
• Account Information: Your Google account email and profile information for authentication

Purpose: This data is used solely to provide review management services within your RepSpert CRM dashboard.

Data Retention: Google Business data is cached temporarily for dashboard display and is refreshed periodically to ensure accuracy.

Your Control: You can disconnect your Google Business Profile at any time through your RepSpert account settings or your Google account permissions. Upon disconnection, we will cease accessing your Google Business data.

6. Your Rights

You have the right to:

• Access and update your personal information
• Request deletion of your data
• Object to or restrict processing
• Data portability
• Withdraw consent at any time
• Revoke third-party integrations (including Google Business Profile)

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at: